There is nothing worse than putting all of your faith in a ‘professional’ advisor only to find that they are unresponsive, difficult to get hold of, slow and generally not serving your interests.

We’ve all experienced this and at Kinetic Money we are committed to providing the highest level of care and attention.

Talk is cheap though, so to support our service aims, we offer a guarantee which we believe is rare in the specialist finance market.

SERVICE GUARANTEE

Care, clarity and accountability — in writing.

Responsive communication

Clear expectations

Action in your interests

A practical charter for a specialist finance relationship that feels proactive, not passive.

OUR COMMITMENTS

What you can expect from us

These principles guide how we communicate, advise, protect your information and move your application forward.

Integrity

• We will seek the most appropriate finance deals from across the market — no using ‘favourite’ lenders. • We will always be straight and honest and we appreciate the same in return.

Expertise

• We will use our best endeavours, skill, experience and contacts to secure an offer of finance. • We will handle your application with care, consideration and discretion. • We will provide confirmation of the reasons we selected a particular lender and product.

Service

• Documents received for onward transmission to a lender will be checked carefully and submitted the same day, or next day if received after 3.00 pm. • We will keep in touch as appropriate, for example when a fixed rate is expiring. • Even after we have produced an offer of finance, we will liaise with third parties such as solicitors to ensure timely completion.

Proactive

• We will carry out all administration tasks promptly and efficiently, using all available technology to streamline the application process. • We will at all times be proactive in moving your application forward.

Communication

• We will reply to emails within two business hours. • We aim to answer telephone calls within four rings. • Where a lender requests further information, we will inform you within two business hours.

Honesty

• On a few occasions, we won’t be able to help and we will explain why, clearly and succinctly. • We accept that we won’t win every deal. If there’s clearly a better alternative than what we have to offer, we will say so.

Privacy

• We will adhere to and exceed all relevant rules regarding the security of your personal information. • We will never sell on your personal data to third parties for the purpose of marketing. • Click here to view our Privacy Policy.

Partnership

• We will strengthen your business by providing reliable, timely advice and guidance. • We will work alongside your other trusted professionals to help achieve your investment goals and objectives. • We believe that working closely together makes us all stronger.